Businesses rely on their LAN and WAN infrastructure to be fast, reliable, scalable and flexible enough to handle an ever increasing variety of critical applications. Ensuring secure, optimal performance among the many components that make up these networks is no easy task. Managed Network Services (MNS) offerings are designed to mitigate these difficulties by combining physical network, routers, switches, management, maintenance and monitoring into a simple service, allowing your IT staff to concentrate on the applications that deliver value to the business rather than on the performance of the applications and the networks on which they reside.
Let’s look at some important facts about why a managed network service is important for your organization:
- Roughly 33% of network downtime is the result of errors made by people,
not technology.
- Possibly 80% of network outages are caused by mistakes during configuration.
- More than half of the usual sources of downtime can be mitigated or even eliminated by proper WAN management
Information management is perhaps the most important part of an effective network management system. Managed Network Services (MNS) performs like your own virtual IT staff and performs a variety of tasks such as monitoring router and firewall equipment, predicting network costs, providing utilization statistics, reducing network outages, improving response and repair times, and automating trouble response and resolution.
You rely on your IT assets to operate your business, but maintaining and managing these investments can be costly, complicated and time consuming – distracting you from your core business activities and using up resources. At NetworX Corporation, the owner of Broadband Crossing, IT is our core business. We do this every day for clients such as yourself. We have the infrastructure and expertise in place to completely and confidently monitor and manage all aspects of your IT environment.
Our solution automatically performs secure, comprehensive scans of your IT environment to gather real-time information about the health and performance of your assets – both hardware and software. This information allows us to be alerted about problems as they evolve. We can proactively monitor and manage anything with an IP address including: desktops, laptops, servers, switches, routers, firewalls, off the shelf and custom applications and more.
We can also automatically detect spyware applications that rob you of bandwidth and make your machines run slow.
IT Expertise -with over 28 years of experience in small, medium and enterprise network environments we have seen it all. By partnering with some of the best managed service providers in the business NetworX offers a complete end-to-end managed solution.
Increased Operational Efficiency
By operating 24/7 and remotely we provide your company the best possible reliability for your IT resources at the best possible costs.
Our Support Plan includes ongoing 24/7 monitoring that catches problems and resolves them before your team sees them. This means no disruption to your team. Preventative maintenance is regularly performed to ensure your IT assets are performing at their peak and any small issues are resolved before they impact the user experience.
Building your own NOC infrastructure to monitor and remediate IT issues is not your core business. IT support is our core business. We have a team of dedicated, highly competent and certified IT experts that stay on top of new technology and your network on a 24/7 basis.
And, we deliver this in a fashion that is not only more efficient and secure for your company, but will dramatically reduce your IT costs.
We wrap all the services you will need into one comprehensive service plan that results in an overall lower cost of owning and supporting IT. This helps you avoid the large, unplanned for expenses that are typically associated with unscheduled downtime; while allowing you to predictably forecast your IT expenses for the year.
We deliver a customized support plan, that wraps all services, remote and onsite, into one, fixed, monthly fee. This allows you to accurately predict your annual spend on IT costs.
NetworX NOC handles routine maintenance and monitoring functions, including:
• Monitoring and escalating alerts 24/7
• Reviewing backups
• Defragmenting the hard disk
• Deleting temporary files
• Preventing viruses
• Reducing spam
In addition, we offer packages that include 24/7 remediation on both the desktop and server. Platinum and Platinum Plus customers can also select optional services that include network device management for routers, firewalls and switches.
With all interaction occurring between our engineers and our NOC staff, this delivery method allows you to focus your valuable and costly engineering time on high-end projects and on-site work. All services are delivered allowing you total control over policies, procedures, computer access and day-to-day NOC operations.
NOC services deliver ROI to you in two forms:
• Direct dollar savings from preventative maintenance and efficiency of remote service delivery
Recovered productivity that would be lost to downtime that is now avoided due to the NOC service
Three Service Packages Available
Because every organization’s needs are different, the NetworX NOC offers you a choice — so you can select the service that’s right for you.
Gold — Comprehensive 24/7 Maintenance Package for Desktops and Servers
Preventive Maintenance for Desktops includes:
• 24/7 Monitoring
• Patch management
• Antivirus/antispyware
• Temp file deletion
• Disk defragmentation
• Asset/inventory reporting
Preventive Maintenance for Servers includes:
• 24/7 monitoring
• Patch management
• Antivirus/antispyware
• Preventive maintenance for Exchange/Active Directory
• SOPs for correction before escalation
• Integration with PSA (such as Connectwise or Autotask)
• Limited administration
Platinum — Comprehensive 24/7 Maintenance and Remediation for Desktops and Servers
Preventive Maintenance for Desktops includes:
• Everything in Gold package
Preventive Maintenance for Servers includes:
• Everything in Gold package
• Plus — remote troubleshoot and fix (alert and resolution)
• Plus — move/add/change users or groups
• Optional: Preventive maintenance for routers, firewalls and switches also available
Platinum Plus — Comprehensive 24/7 Maintenance and Remediation for Desktops and Servers
For Desktops includes:
• Everything in Gold package
• Plus — remote troubleshoot and fix
For Servers includes:
• Everything in Platinum package
• Plus — remote troubleshoot and fix
• Plus — move/add/change users or groups
• Optional: Preventive maintenance for routers, firewalls and switches also available
Every NOC package includes:
- Maintenance services — patching, spyware, antivirus and preventive tasks
• Monitoring, alerting and escalation — after business hours or 24/7
• Up/down alerting in network devices
NetworX NOC also offers network device management for routers, firewalls and switches as an optional service to enhance our Platinum and Platinum Plus plans.
Choose your service level:
• Premium — offers complete monitoring and proactive management of routers and firewall devices
Comprehensive — adds full remediation support of all devices to the Premium Package
• Switches — provides monitoring and proactive management of switches only
• Devices supported list available on site
Both the Premium and Comprehensive packages include ISP vendor management (escalation to ISP).
Premium Package for routers and firewalls:
• Monitoring and alerting for SNMP enabled network devices
• ISP vendor management
• Proactive checks on network devices
• Asset inventory of network devices
• Full access to private labeled Partner Portal
• Access to reports
Comprehensive Package for routers and firewalls:
• All functionality of Premium Package and full
remediation support
Switch Package — supports switches only and includes:
• 24X7 Monitoring & Alerting
• Ping monitor (device availability)
• Resource monitors (CPU, Memory, ports etc.)
• Configuration backup of manageable switches
• Asset/Inventory
• Full Reporting
If you are interested in exploring a Managed Network Services solution for your company go to our contact page, call us at 877.411.HSIA for a conversation with one of our experts. The price quote resulting from the conversation shall be delivered promptly to your email address. The quoting service is free! You have nothing to lose.
